Frequently Asked Questions

What is ScanToExcel?

An AI-powered document converter. Upload a receipt, bank statement, invoice, paystub, credit card statement, or any table — ScanToExcel extracts the structured data into Excel, CSV, PDF, Word, JSON, or XML. No manual data entry.

How is ScanToExcel different from traditional OCR?

Traditional OCR reads characters from images. ScanToExcel uses generative AI to understand the full document — recognizing fields, table structures, line items, and relationships between data points. The result is a structured spreadsheet, not a raw text dump.

The website is in 8 languages — does the AI only work in those?

No. The website is available in English, German, Spanish, French, Italian, Dutch, Polish, and Portuguese for a localized browsing experience. But the AI extraction works with documents in virtually any language — Arabic, Chinese, Japanese, Korean, Hindi, Thai, and many more. Your document's language does not need to match the website language.

Is my data secure?

Yes. All documents are processed in-memory and permanently discarded after conversion — typically within 3 seconds. ScanToExcel never stores your uploaded files, extracted data, or generated output. No financial information is ever retained. See our Privacy Policy for full details.

Is ScanToExcel GDPR compliant?

Yes, fully. ScanToExcel is developed and hosted entirely within the European Union, so your data never leaves EU jurisdiction. We collect only the minimum data required to operate, use no advertising or tracking cookies, and fully support your data rights including access, rectification, erasure, and portability.

Do you use my documents to train AI models?

No. Your documents are used solely for the requested conversion and discarded immediately. They are never used for AI training, analytics, or any secondary purpose.

What is the document counter on your website?

An anonymous aggregate count. It shows the total number of conversions processed by ScanToExcel. No personal information, file names, or document content is stored or associated with this counter.

What plans are available and what are the limits?

ScanToExcel offers three tiers to fit your volume and workflow. All plans include access to every document type, input format, and output format.

Can I batch-process multiple documents at once?

Yes. Upload multiple files simultaneously based on your tier: 3 for Free, 10 for Free+, 50 for Premium. You can mix document types and export formats in a single batch. Free+ and Premium users can download the entire finished batch as a single ZIP file or have it emailed directly to them.

Can I cancel my Premium subscription at any time?

Yes. There are no lock-in contracts. You can cancel your Premium subscription at any time from your account dashboard, and you will retain Premium features until the end of your current billing cycle.

What does 'Enhanced AI accuracy' mean on Premium?

Premium uses a newer-generation AI model that delivers higher extraction accuracy — particularly on complex layouts like dense invoices, multi-page bank statements, or low-quality scans. Free and Free+ use a capable standard model that works well for most documents. Premium upgrades to a more advanced model with improved field recognition, better table detection, and fewer errors.

What does '3× faster' mean on Premium?

Free and Free+ process files one at a time (sequentially). Premium processes multiple files in parallel — so a batch of documents finishes roughly 3× faster overall. The difference is most noticeable with larger batches; single-file conversions take about the same time on any tier.

What exactly does the AI extract from my documents?

The AI automatically categorizes and extracts specific data fields for each document type:

• Receipts: merchant name, date, individual line items with quantities and prices, taxes, and totals.
• Bank and credit card statements: account details, individual transactions with dates and descriptions, fees, and balances.
• Invoices: sender and receiver information, invoice numbers, line items with quantities, unit prices, and VAT rates, taxes, and payment terms.
• Paystubs: employer and employee details, earnings breakdown, taxes, pre-tax and post-tax deductions, employer contributions, and net pay.
• Image tables: all rows, columns, and cell data are extracted exactly as structured, including multi-level headers and merged cells.

What input file formats are accepted?

Seven formats: JPG, PNG, HEIC, HEIF, TIFF, WebP, and PDF. Multi-page PDFs are fully supported.

What output formats can I export to?

Six formats:

• Excel (.xlsx) — for spreadsheets and accounting software.
• CSV — for databases and universal import.
• PDF — for printable reports.
• Word (.docx) — for editable documents.
• JSON — for developers and automation workflows.
• XML — for enterprise systems like SAP, Oracle, and Microsoft Dynamics.

How accurate is the AI extraction?

State-of-the-art. ScanToExcel uses advanced AI to extract structured data from documents with high accuracy. It handles diverse bank formats worldwide, multi-language documents, and both tabular and list-style layouts. For optimal results, use clear, well-lit scans or photos.

Does ScanToExcel support non-English documents and foreign currencies?

Yes — virtually any language and currency. The AI reads documents in any language and automatically detects 23+ currencies including USD, EUR, GBP, JPY, CHF, CAD, AUD, NOK, SEK, DKK, PLN, CZK, INR, CNY, and more. It handles diverse bank formats worldwide, local date conventions, and region-specific tax terminology. The ScanToExcel website itself is available in 8 languages for a localized experience.

Can the AI read handwritten text or crumpled receipts?

Yes. Our machine learning models are trained on real-world documents. They can accurately extract data from faded thermal paper, crumpled receipts, and handwritten tables or restaurant tips.

Is there a mobile app?

No dedicated app required. ScanToExcel is fully mobile-responsive and works in any mobile browser. Tap "Choose files" and select your camera to capture documents directly with your phone.

Do you guarantee 100% extraction accuracy?

No. ScanToExcel uses a probabilistic AI model, not rule-based parsing. Accuracy is typically very high — especially on clean, well-lit documents — but no AI extraction tool can guarantee 100% accuracy on every document. We recommend reviewing the output for critical data. The service is provided as-is.